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© 2026 Orbnit
Orbnit · Representative Yeonju Shin · Business Reg. No. 135-62-00885
Payment & Refund Policy
Payment & Refund PolicyVersion 6.0.0 · Last updated: 2026-08-28This policy explains how subscriptions work on Orbnit, who you pay, how auto-renewal and the free trial work, how refunds work, and what happens if you cancel or change country. It works alongside the Terms of Service.
Contents
1. Core features are free; the subscription is optional
2. Price and billing cycle
3. Who you're paying
4. Free trial
5. Auto-renewal
6. Refunds
7. Cancelling and undoing a cancellation
8. Your statutory withdrawal and cooling-off rights
9. Changing country (residence)
10. Taxes
11. Disputes
Contact
1. Core features are free; the subscription is optional
Orbnit's core features — writing diaries, the feed, friends, comments, and messages — are free. There is no time limit and no card is required.Orbnit Plus is an optional monthly subscription. It currently unlocks nothing — photo and video limits are identical for every account whether or not you subscribe, and automatic and manual translation are free for everyone. If we add a benefit to Plus, we will say so in this policy first.If you don't subscribe, every core feature — including reading and writing — keeps working. Nothing is locked away and nothing is deleted.
2. Price and billing cycle
Orbnit currently operates in Korea and Japan.
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Korea: ₩4,900/month (VAT included).
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Japan: ¥650/month (consumption tax included).
There is one monthly plan. The price you see is the final price — no tax is added at checkout. Prices are shown in the app and on orbnit.com before you pay.While subscription sales are temporarily disabled (for example, during a launch-preparation period), payments are not possible. We will tell you in advance when sales start.
3. Who you're paying
Who processes your payment depends on how you subscribe.
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Web (orbnit.com) — in both Korea and Japan, Paddle processes your payment as Merchant of Record (the seller). The payment form appears inside an Orbnit page, but your contract of sale is with Paddle and Paddle issues your receipt. If you need a business invoice, Paddle's portal has it. The seller may also email you directly about your purchase — for example a receipt, or a notice that a renewal charge failed.
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iOS / Android app — subscriptions cannot currently be started inside the app; you subscribe on the web. If in-app purchases become available later, payments will be processed by Apple or Google under the stores' own payment and refund policies, and we will announce it in this policy first.
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Japan — the seller (販売業者) for this subscription is Paddle, the Merchant of Record. The seller disclosure under the Act on Specified Commercial Transactions (特定商取引法) is provided by the seller and available through Paddle support; Orbnit, as the service provider, can be reached at the contacts in the Contact section of this policy.
Orbnit never sees your card number or CVC. Orbnit does not store a payment instrument at all — your card is held by the seller, and all we keep is the method type, the card brand, and the last four digits, so we can show you which card is on file.
4. Free trial
When subscription sales are open, a free first month may be offered.
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Whether a trial applies to your purchase — and its exact terms — is always shown on the checkout screen before you pay.
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The trial is limited to once per account, for life. It does not reset if you cancel and resubscribe or change country.
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Unless you cancel before the trial ends, the subscription converts automatically to the paid monthly price in Section 2 at the end of the free month.
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A free month is not a charge, so it is not by itself refundable; the refund rules in Section 6 apply to actual payments.
5. Auto-renewal
Orbnit Plus renews and is charged automatically every month until you cancel.
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Each renewal is for one month at the price in Section 2. We do not change your price without telling you in advance.
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The charge is taken by the seller on your monthly renewal date using the payment method on file. You can see your status and renewal date in Settings, Manage subscription.
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To stop auto-renewal, cancel before your next renewal date (Section 7). Cancelling stops future charges; it does not refund the current period on its own.
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If a charge fails, you are notified in the app, and the seller retries the charge. Your subscription stays active for up to 35 days after the missed payment; you can still cancel at any time during that window. If no retry succeeds, the subscription ends and auto-renewal stops.
6. Refunds
You can request a refund directly in the app and on the web.How to request one: Settings, Manage subscription, then Request refund. Write your reason and submit.Refund rules:
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You can request a refund within 30 days of your last payment. Only an actual payment can be refunded — a free trial month is not a payment.
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Orbnit reviews each request and notifies you of the outcome (approved or declined) by in-app notification.
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If approved, your last payment is refunded in full through the seller (Paddle), and the subscription ends immediately. Depending on the seller and your card issuer, the money can take several days to arrive after approval.
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Partial refunds are not offered. The refund always targets your most recent successful payment.
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You cannot file a new request while one is still being processed. If a request is declined, you may file a new one while you are still within the 30-day window.
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If in-app purchases become available later, purchases made through Apple or Google are refunded through the stores' own refund processes rather than this in-app flow.
7. Cancelling and undoing a cancellation
You can cancel at any time: Settings, Manage subscription, then Cancel subscription.
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Cancelling stops future charges; your benefits continue until the end of the period you already paid for.
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Before that period ends, you can withdraw the cancellation and keep the subscription going (Settings, Manage subscription, Undo cancellation).
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Cancelling does not delete your account or content. When the period ends the charging simply stops and every feature keeps working (Section 1).
8. Your statutory withdrawal and cooling-off rights
Independent of the rules above, if local consumer-protection law gives you stronger rights, those rights prevail.
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Korea — the rights the law gives you, including the right of withdrawal under Article 17 of the Act on the Consumer Protection in Electronic Commerce, are not limited by this policy and remain fully available. Because the seller and receipt issuer for the purchase is Paddle, the Merchant of Record, a withdrawal is received by, and the resulting refund executed through, the seller. In addition, Orbnit's own in-app refund request (Section 6) is always available on top of these statutory rights; whichever route you use, the outcome will not be less favourable than the statute provides. Because the full core service is free and Orbnit Plus is a paid add-on, the paid period begins at the moment of payment.
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Japan — the rights granted by applicable Japanese consumer legislation apply, including the Consumer Contract Act. For Paddle payments you can also contact Paddle support, the Merchant of Record.
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EU / other regions — where a statutory cooling-off period applies to a digital subscription, it applies in addition to Orbnit's own refund window in Section 6; whichever gives you the stronger remedy prevails.
9. Changing country (residence)
Moving to a different country does not affect your subscription.
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Your current subscription keeps renewing on its existing payment method and price. Orbnit does not pro-rate or refund the move itself.
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To switch to the new country's price and currency, cancel the subscription and resubscribe after the period ends. The seller is the same in every country.
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A 90-day cooldown applies to country changes to prevent abuse (per account).
10. Taxes
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Korea: the displayed price includes Korean VAT (10%). Paddle, the seller (Merchant of Record), calculates the tax at the time of the transaction, includes it in the displayed price, and handles its remittance.
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Japan: Paddle calculates Japanese consumption tax, includes it in the displayed price, and remits it.
You are not charged tax on top of the price you see in the app or on the web.
11. Disputes
If you think you were charged incorrectly, or want to dispute a charge:
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First, email us at cto@orbnit.com within 30 days. Orbnit will attempt to resolve the matter directly.
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For Paddle payments, you can also contact Paddle support — they are the Merchant of Record.
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As a last resort, your local consumer-dispute body is available — in Korea, the Korea Consumer Agency (1372) or the Korea Fair Trade Mediation Agency; in Japan, the Consumer Hotline (188) or the National Consumer Affairs Center of Japan.
Contact
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Billing questions: cto@orbnit.com
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Cancel, undo, or request a refund: Settings, Manage subscription — or cto@orbnit.com